Eusate — AI Customer Support & CX Platform
Eusate is an AI-native customer service platform built to merge high-resolution AI support with human helpdesk tools. Designed for fast-growing startups and digital products, Eusate resolves over 80% of routine customer queries automatically while empowering human agents with co-pilot assistance, context-aware ticket history, knowledge base gap analysis, and developer workspace integrations. Headquartered in Akure, Nigeria, Eusate bridges the gap between scaling support teams and scaling product development.
year
2024
role
Co-founder and Designer
industry
AI, B2B SaaS, CX
tools used
timeline
1 year
the problem
What are we Solving?
For early-stage and growing startups, scaling support usually forces a choice between spending heavily on expanded CX teams or pulling focus away from core product development. Traditional helpdesk platforms are often rigid, lack native AI intelligence, and fragment context across communication channels, leading to delayed 2 A.M. resolution times, context-switching fatigue, and high churn rates.
research & Findings
Here’s what I found
80%+ of routine ticket volume consists of repetitive, low-complexity questions that divert human agents away from urgent technical issues.
69% of teams feel hesitant to deploy traditional AI bots due to fears of inaccurate responses, lack of tone customization, and rigid fallback mechanisms during escalations.
74% of support reps report losing significant time jumping between fragmented support channels, internal documentation, and dev tools to gather complete ticket context.
62% of CX managers lack automated tools to spot gaps and inconsistencies in their knowledge bases, leaving documentation outdated as products evolve.
Proposed Solution
What we decided to build
Eusate was designed as an all-in-one support stack combining human helpdesk operations, developer tools, and an AI support agent named Sate.
By ingesting company docs, codebase functions, and channel preferences, Eusate automates front-line query resolutions while equipping human support teams with AI co-pilots, voice calling capabilities, and seamless handoff controls.
01
Embeddable & Customizable Live Chat SDK
Provides an easy-to-setup, lightweight live chat widget designed for effortless implementation across web applications. Fully customizable in appearance, branding, and placement so businesses feel completely comfortable embedding it into their core product, with support for major web frameworks to ensure maximum accessibility and cross-platform compatibility.
02
Integrated Omnichannel Helpdesk
Unifies support messages from multiple platforms into a single interface. Eliminates channel switching by aggregating customer ticket history, account data, and conversation threads in one clear view.
03
AI Co-Pilot for Human Agents
Sits alongside human agents inside ticket threads to draft, refine, and auto-complete context-aware responses, allowing agents to respond faster without losing personalization.
04
AI Playground & Custom Prompt Sandbox
Provides a dedicated environment where support teams can test, iterate, and fine-tune AI prompts, response tones, dev-space functions, and brand rules before deploying live to customers.
05
Knowledge Base & Automated Gap Analysis
Includes a customer-facing Help Center and internal documentation hub. Automatically scans ticket conversations to identify missing documentation, conflicting information, and content improvement opportunities.
06
AI Voice Support Sessions & Conversational Calling
Extends customer assistance beyond text by providing native AI voice calling. Allows customers to initiate voice support sessions where Sate uses real-time conversational voice AI to troubleshoot issues and handle support queries.
07
Real-Time Information Query with Devspace
Allows Sate to transition complex or technical issues to human agents without losing conversation context. Connects custom API functions via DevSpace to perform live account lookups and system actions directly inside the helpdesk.
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